Reference

Terms That Cover Your odin18 Account

These terms set out what you agree to when you open and use your odin18 account, including how deposits via DANA, OVO, and GoPay are handled, what conduct is expected, and when we may suspend or close an account.

Account eligibility by regionDANA, OVO, GoPay wallet rulesDeposit and withdrawal conductAccount suspension conditionsIndonesia-applicable scope
odin18 Terms That Cover Your odin18 Account
HOW WE OPERATE

How odin18 Handles Your Account Data

These terms are only meaningful if you know exactly how we act on them. Below is how we handle the four areas that matter most to your account: data retention, wallet security, account access, and how to request a correction.

Data Retention

We keep your account and transaction records for as long as required by applicable law. You can request a summary of stored data by contacting support with your registered wallet details.

Wallet Security

Your DANA, OVO, or GoPay number is stored in encrypted form and used only for matching withdrawals. We do not share wallet numbers with third parties outside of payment processing.

Account Access

Login uses a one-time PIN sent to your registered mobile number. If you lose access, identity verification via your registered wallet is required before we restore the account.

Correction Requests

If your account details are incorrect — name, wallet number, or registered region — submit a correction request through live chat or email. We review and respond within the terms timeline.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or you need to dispute a decision made under them — such as a withheld withdrawal or account suspension — contact our support team directly. We handle terms-related queries through the channels below and aim to respond with a clear, specific answer rather than a form reply.

Team online

Live Chat

Open the chat widget from your account dashboard. Use this for urgent terms questions, including wallet verification holds on OVO or DANA transactions.

Email Support

Send a detailed message for written records. Useful when disputing an account suspension or requesting a formal review of a GoPay withdrawal decision.

Account Help Centre

Access the self-service section inside your account for common terms queries — account limits, wallet name mismatches, and eligibility checks for Indonesia.

Common Questions About These Terms

These are the questions we see most often about the terms — covering account eligibility, wallet rules, suspension rights, and how to challenge a decision made under this policy.

These terms apply to anyone who opens or uses an odin18 account. Access depends on local law, and eligibility is limited to regions where use is permitted under applicable regulations.

Yes. You may register multiple e-wallets to your account, but each wallet name must match your registered account name. Mismatched wallet names will delay withdrawal processing until verified.

We will notify you through your registered contact. You may request a review via live chat or email, citing the specific reason. Any funds held during suspension are subject to verification before release.

Contact support through live chat or email with your account ID and the specific data you want corrected or removed. We handle requests in line with the retention rules set out in these terms.

We may update these terms at any time. Changes are published on this page. Continuing to use your account after a change is posted means you accept the revised version without a separate notification.

If any clause is found unenforceable under local Indonesian law, that specific clause will not apply to you. The rest of the terms remain fully in effect for your account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.